Privacy Policy

A secure online experience

Primus Global, Inc.  is committed to protecting your privacy and providing a robust and secure online experience. You can use this website (this “Website”) without providing any personal information. This privacy policy (this “Privacy Policy”) includes the data collection and usage procedures of Primus Global in circumstances where we collect information to offer services and/or information you request. You must adhere to this privacy statement when using this website, including all its features and pages (collectively, the “Website”).

This Privacy Policy applies to all of your activities on the Website, web and mobile applications (list example websites, if multiple, product names and application names, etc), and through any of our services offered through the Website (collectively, the “Service”). This Privacy Policy applies to information we collect:

• On this Service.
• In email, text, direct message, or other electronic messages between you and this Service.
• Through mobile desktop applications you access or download from this Service, which provide dedicated non-browser based interaction between you and this Service.
• When you interact with our advertising and applications on third-party platforms, if those applications or advertising include links to this Privacy Policy.
• When you enter information into any of our applications.
• When you use our Services.

It does not apply to information collected by:

• Us offline or through other means; or
• Any third-party (including affiliates or subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Service.

Acceptance

Primus Global and its subsidiaries and affiliates (“Primus Global”, “we”, “us”, “our”) provide this site subject to this Privacy Policy. You accept and agree to this Privacy Policy by accessing and using the Website. Do not use the Website if you do not agree to this Privacy Policy.

Your Rights Under GDPR

Primus Global simplifies threat detection and minimizes the data risk exposure by providing a stable and secure environment for our customers through our GDPR/CCPA compliance.

Information We Collect About You

You should be clear that we may gather information about you using our site. Some of the information we collect might allow us to identify you specifically. For instance:

• When using the Website, including when you access the Website/Services, contact us with inquiries, use our mobile applications, respond to one of our surveys or browse any of our websites, access information, complete an online questionnaire, or subscribe to a newsletter, you may be asked to enter registration details, including your user name, first and last name, mailing address, email address, telephone number, language preference, country, and occupation.
• Additional information that may be collected include, but are not limited to, marital status, date of birth, employment and background information, educational background, industry, job title and function, professional training background, payroll information, tax information, passport copies, tax status, birth certificate, visa copies, resumes, credit card, and billing information.
• As part of our analysis of how you use our Website, we may collect technical data such as your location, IP address, domain, browser, viewing information and site activity, your device ID, date & time stamps, the hardware and software used to access the Website, and other such information that does not personally identify you.

The information described above and other such information collected may be hereinafter referred to as “Personal Data.”

Use of Your Information

We have the right to obtain personal information if you use the Website.

We may use your information for the below mentioned purposes:

• To complete your registration and facilitate your usage of the site by minimizing repetitive entering of your information;
• To fulfill your requests for services or goods;
• To assist you in finding products, services, or information quickly;
• To send notifications via emails, phone calls, chat messages, or other messages on product updates, special deals, updated info, and new services;
• To address questions or get in touch with you, whether it be through welcome emails, newsletters, or direct marketing;
• To enhance user experience and allow delivery of the content and product offerings that most excite your interest by storing information about your preferences;
• To regularly contact you by phone, chat, or email on your interest in our products and services;
• To improve our website, services, products, and marketing initiatives;
• To consider employing you if you’ve submitted information for that purpose;
• To estimate our audience size and usage patterns;
• To enforce Terms of Use;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• To adhere to legal obligations, resolve disputes, and prohibit actions that might violate Primus Global policies;
• To protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of our Website;

Consent

When you provide your personal information, you consent that it can be used for the above purposes and that Primus Global is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our Website but you will not be able to receive additional services or access certain areas that require registration. When you access the Website, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.

Sharing of Your Information

Your personal information won’t be shared with anyone outside of Primus Global with  certain exceptions, like:

• When it’s essential to support the uses mentioned above, we may disclose your personal information to other businesses and our business partners.
• We may share your personal information if required to do so by law or in the good faith belief that such action is necessary (i) to abide by legal provisions or other legal processes that have been served on us, (ii) to secure and protect Primus Global’ legal rights or property, or (iii) to take necessary action to ensure the public’s or our users’ safety.
• Your personal information that we may have may be sold, transferred, merged, financed, or otherwise disclosed as part of the transaction or proceeding if Primus Global, or any portion thereof, is sold, transferred, financed, dissolved, or undergoes bankruptcy in whole or in part, unless you advise us not to do so.
• We may utilize a third-party service to host our online communities or provide website analytics. Additionally, we might employ outside parties to gather or acquire data from outside parties, like renting email address profiles for use in email campaigns. We will offer the same protection and management options for information collected from our Website, phone system, chat, social media, support portal, or another system. Although a connection may be formed to such sites, we are not in charge of their privacy practices, and this Privacy Policy does not apply to any third-party sites to which you may come across connections (such as business partners).

Control of Your Information

Except in the situations mentioned above, we will not divulge the personal information you give us to third parties without your consent. Relevant notices about Privacy Policy changes, technical problems with a product or service, or other information necessary to use our site, services, and products may be sent to you by us.

Access to Your Information

We try our best to give you access so that you can change or update your personal information. Contact info.US@primusglobal.com to change this information or request the deletion of all your data at any time.

Security of Your Information

We are dedicated to maintaining the security of your personal information and honoring your preferences regarding how you would like us to use it. We have implemented the necessary security measures to prevent your data from loss, misuse, unauthorized access or disclosure, modification, or destruction. Your private data, for instance, is kept on password-protected, restricted-access servers. We also utilize SSL (Security Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely. We try our best to offer the security precautions required to maintain the integrity and confidentiality of your information. We cannot warrant that our security measures are impenetrable because no system can be entirely secure.

Additionally, you play a big part in protecting your information. For instance, you shouldn’t tell anyone your password. You need to reset your password immediately if you think it has been compromised.

Retention of Information

We retain your information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted, whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.

Linked Websites

Our Privacy Policy applies solely to information collected on our website. The Website contains links to websites of third parties. Primus Global is not responsible for the actions of these third parties, including their privacy practices or any consent posted on their websites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. Primus Global adheres to industry recognized standards to secure personal information in our possession, and to secure it from unauthorized access and tampering. However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions or personal information, or other users of the site may misuse or abuse your personal information that they may collect from the site.

Transfer of Your Information Across Borders

Your data might be processed and stored in the US or any other country where Primus Global or its vendors have operations. You agree to any such transmission, storing, or processing of information outside your country if you use our Website. The transfer of personal information across international boundaries is restricted by several countries’ data protection laws and regulations. We pledge to abide by every one of those rules and laws. You should, however, adhere to your country’s applicable data protection laws and regulations when using our Website and providing such personal information.

Primus Global complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Nation, the United Kingdom and Switzerland to the United States.

Modifications to the Privacy Policy

The Privacy Notice may be updated and modified at any time by Primus Global. When we do, we’ll update the date at the bottom of the Privacy Notice’s initial page. You are expected and agree to regularly check this Privacy Policy for updates.

Children’s Information

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at +1 972-753-6500

California Resident Rights

If you are a California resident, you have the rights set forth in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at info.US@primusglobal.com.

Access

You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:

• The categories of Personal Data that we have collected about you.
• The categories of sources from which that Personal Data was collected.
• The business or commercial purpose for collecting or selling your Personal Data.
• The categories of third parties with whom we have shared your Personal Data.
• The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third-party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third-party recipient.

Deletion

You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Website or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Exercising Your Rights

To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request using the following methods:

• Call us at: +1 972-753-6500
• Email us at: info.US@primusglobal.com

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Website as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.

Other California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at info.US@primusglobal.com

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at info.US@primusglobal.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

European, United Kingdom, and Swiss Residents

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

How to Opt-Out

We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.

Enforcement of Policy

If for some reason you believe Primus Global has not adhered to these principles, please notify us and we will do our best to promptly make corrections.

Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to improve the user experience, enable specific functionalities, and collect information about how you interact with a website.

How Do We Use Cookies?

If you allow cookies to be used on your computer, a cookie may be stored there or read if you have previously visited our site. Everything is carried out in compliance with all relevant laws. You can either turn off all cookies or have your computer alert you each time one is sent. You accomplish this through your browser settings (such as Internet Explorer or Google Chrome). Because each browser is a little different, check the Help menu to find out how to edit your cookies properly.

Web beacons, sometimes called clear gif technology or action tags, aid in the cookie’s delivery. This technique reveals the number of visitors who clicked on important elements (such as links or graphics). We do not access your personally identifying information while using the site; instead, we utilize this technology to gather statistics on how the site is used. We may provide our business partners with aggregated site statistics, but we do not let outside organizations embed clear gifs on the website.

We may utilize data obtained from cookies and other techniques to ensure that the content we produce and distribute is relevant. To improve our websites, we might use this data in an aggregated manner along with site-visitation data. You will be able to access the text on the screens if you decide not to allow your browser to accept cookies from our site, but you won’t have a personalized experience or be able to subscribe to the service offers on our site.

This website uses Google AdWords remarketing to show past site visitors’ advertisements on other websites, such as Google. It could imply that we target advertisements to past users who haven’t finished a task on our website, such as submitting a contact form. This can be a Google search results page advertisement or a Google Display Network website. Cookies are used by third-party suppliers, such as Google, to deliver adverts based on previous visits to the Website. Naturally, any information gathered will be utilized in compliance with our Privacy Policy and Google’s Privacy Notice.

It’s possible to move cookie-collected data outside the USA (Google Analytics, for example). The use of our websites, including the number of visitors, the websites from which visitors came to our Website, and the pages on our Website that visitors travel to, can all be studied using Google Analytics and cookies. We use this data to make our Website better. Visit https://privacy.google.com/businesses/rdp/ for details on Google’s Restricted Data Processing.

Type of Cookies	Description	Manage Settings
Required Cookies	Basic website functionality depends on required cookies. We might set a cookie in your browser to recognize you when you visit our site if you have submitted your identification to us.	There is no way to reject these cookies because they are necessary for the websites to function.
Functional Cookies	Functional cookies improve the website’s performance, functionality, and offerings. Examples include cookies used for market research and cookies used to assess website traffic. Functional cookies may also be used to enhance our website’s functionality and assist us in sending you more pertinent information, such as marketing communications. These cookies gather data on how visitors use our websites, including the most popular pages. We may track and analyze usage data using our technology or third parties to improve interactions, send more pertinent communications, and monitor the effectiveness of our adverts. (Take a look at Google Adwords, for instance.)	When browsing a website, you have the option to decline functional cookies. Additionally, you may manage cookies using your browser’s settings.
Advertising Cookies	Advertising cookies monitor users’ behavior on multiple websites to gather information about their interests and for direct marketing purposes. We occasionally utilize advertising cookies (from Lucid Technologies and third parties) to display advertisements on your device and monitor their efficacy.	When browsing a website, you can refuse to accept any functional cookies. Cookies can also be managed through your browser’s settings.

To find out more information about Cookies, including information about how to manage and delete Cookies, please visit https://www.allaboutcookies.org/ or https://ico.org.uk/for-the-public/online/cookies/ if you are located in the European Union.

Third-Party Cookies

We may use third-party cookies for various purposes. These cookies are placed by domains other than our website. We use third-party cookies for:

• Analytics: We use analytics services to collect and analyze website usage data.
• Social Media: Our Website may include social media sharing buttons or widgets that can set cookies to track your activity on these platforms.

How to Manage Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the “Options” or “Preferences” menu of your browser.
• Cookie Consent Tools: Many websites offer cookie consent tools that allow you to manage your preferences regarding cookies used on that website.
• Third-Party Tools: You can also use third-party tools and browser extensions to manage cookies.

Please be aware that if you disable cookies, certain features of our Website may not function correctly, and your user experience may be affected.

PRIMUS GLOBAL RESERVES THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANYTIME.

Contact information If you have any questions about the Privacy Notice, please get in touch with us at info.US@primusglobal.com Last updated: January 2025

Primus Global Corporate Headquarters Address: 1431 Greenway Drive, Suite 750 Irving, TX 75038 Phone: +1 972-753-6500